Listen, Whisper and Barge ring this phone. Listen: you hear, nobody hears you. Whisper: only the agent hears you. Barge: everyone hears you.
Kate on the phone
Calls Kate is on right now
Last 24 hours
Results from agents and from Kate
Agents
Each agent has their own extension, sign-in key and workspace link
Create the same extension on the phone system (pbx.kateaos.app) and register a SIP phone to it. The agent answers that phone once and stays on the call; the workspace page only controls it.
Name
Extension
Status
On
Actions
Campaigns
A campaign is a list. Set how it retries numbers and what the agent reads
How much Kate calls. Her script, hours and list are on the Lists page
Kate is calling
Turn her dialing on or off
Kate's lanes. They also decide how many extra answers she can take for agents dialing 2:1 or 3:1.
Numbers rung per free lane
When Kate dials on her own
Nobody who answers is ever hung up on. Agents choose their own 1:1, 2:1 or 3:1 on their workspace; extra answers go to Kate when she has a free lane, otherwise they wait.
Reports and costs
Last 7 days of Kate's calls: carrier price and AI price
Agent performance
Where each agent's time went and how many calls they handled
Agent
Logged in
Talking
Available
Wrap-up
Paused
Calls
Avg talk
Occupancy
Meetings
Available includes the seconds an agent waits while the dialer rings. Occupancy is talk and wrap-up time out of all the time they were ready for calls (paused time is left out).
Results, last 24 hours
Result
Agents
Kate
Total
What the agent reads on screen when someone answers